Return policy Averlo Marketplace

Our Return Policy

Averlo Marketplace pays the utmost attention to satisfying the customer, and pays special attention so that it remains fully satisfied with the experience acquired on the portal. All sellers on the platform must comply with the ethical rules that Averlo Marketplace has established. If you are a "Consumer" customer, you are entitled to exercise the right of withdrawal, ie you can decide to return the product to the seller, without having to provide any reasons, within 14 calendar days of delivery.

Averlo Marketplace reminds you that the right of withdrawal can be exercised for any product purchased on Averlo.eu, with the exception of:
1) articles made to measure or clearly personalized, or that risk deteriorating or expiring rapidly.
2) packaged and / or sealed articles which are not suitable for being returned for hygienic reasons or related to health protection and which have been opened after delivery or in the case of products which, after delivery, are inseparably mixed with other goods.
3) provision of beverages, foods and / or foodstuffs.
4) audiovisual products and software on CDs, DVDs or other media, whose packages have been opened or their seals removed.
5) newspapers, periodicals and magazines, digital content, applications, provided by downloading the contents.

By placing an order for the purchase of such digital content accept the foregoing.

To exercise the right of withdrawal you will have to follow these simple instructions.
1) From the day you notified the withdrawal, that must be within 14 calendar days from the day you received the product , you have 14 days to return the products.
2)It is sufficient to forward a message from the personal dashboard (accessible after login to the platform) to the seller and to Averlo Marketplace
Averlo Marketplace pays the utmost attention to ensure that the repayment terms are accurate and respected.
By purchasing as a "Consumer" and returning the purchased product within 14 calendar days of delivery, then exercising the right of withdrawal, the seller will refund the total order amount paid by you for product except shipping costs, as required by law in force; the case is different, in which the return is made for a non-conforming product, or a defective one; in this case Averlo Marketplace will guarantee a full refund, including relative costs for delivery and return shipments. Once you have completed the withdrawal procedure, you will receive a refund on the payment method used for your purchase Averlo Marketplace will send an email confirming the refund. Refunds are typically processed within 1 week of request.